faqs-hero.jpg

Frequently Asked Questions

Products

How do the Shoes & Trainers fit?

- EU/Italian sizing
- See Size Guide here.

Trainers: Fit true to size, take your normal size. If you are between sizes, size up. Please note, for the Classic Trainer, we recommend sizing up a full size.

Platform, Pump & Kitten Heels: Fit true to size, take your normal size. If you are between sizes, size up. Please note, for the NEW closed toe kitten heel style, we advise sizing down a full size.

Slingback Flat Shoes: Some customers have sized up, as they prefer heel not close to edge. The strap is adjustable.

Flat Shoes: Fit true to size, take your normal size, if you are between sizes, size up.

Tassel Shoes: Fit true to size, take your normal size, if you are between sizes, size down.

Please Note: All feet are different, we do our best to recommend fit accurately but this may not always be the case.

Please try your shoes on carpet. if they are not right it is no problem to return them. See our returns policy here.

Where can I try your Products in store?
We currently have a few styles/sizes stocked at Macbees in Killarney. You can shop in store or online: here.

We will be doing more in-person events later this year, please follow on social media (@nickihoynecollection) for upcoming event news.
I have a wide foot, will the Shoes & Trainers work for me?

The shoes and trainers are true to size, regular fit. The majority of styles are leather and so do have a little stretch to them to accommodate a wider fitting.

You know your feet best so we recommend trying them on. It is no problem to return them if you need to.

Will there be a Restock?

We pride ourselves on small, limited collections. Some core styles are restocked but not all.

There may be a return on your size so please sign up for notifications on the size on the product page.

Sale Items will not be restocked. If you still have a stocking question please email us here.

Have you size 36 or 43?

Our core sizes are 37-42.

We have previously extended some styles to size 36 or 43 but have not restocked due to limited demand for these sizes. We may revisit these sizes in the future, sign up to Nicki's newsletter to stay in the know.

If you are a size 36 the Classic Trainers come up small and would suggest trying a size 37.

How do I care for my Shoes & Trainers?

Nicki Hoyne uses high quality materials. To enjoy your Nicki Hoyne collection shoes and trainers for a long time, we recommend to take note of the following care information.

Our products are the result of research. Slight variations in leathers is normal for the natural leather we use.

  • Avoid contact with materials that may transfer their colour pigment onto your shoes.

  • Always store your shoes in the box provided when not in use.

  • Shoes should be stored away from humidity and sources of heat.

  • Clean your shoes by gently wiping with a soft damp cloth and dry immediately. Do not use any cleaning product.

SUEDE

  • Suede needs the appropriate protector to help guard against water marks and stains.

  • Avoid contact with materials that may transfer their colour pigment onto your shoes.

  • Always store your shoes in the box provided when not in use.

  • Keep out of sunlight as this may cause discolouration.

  • Shoes should be stored away from humidity and sources of heat.

GLITTER

  • The glitter texture may have some surface loss in wear. This is not a fault, it is natural wear and tear. Glitter cannot be re-applied.

  • We advise taking care not to rub against surfaces and against treating with any liquids containing alcohol as this may damage the finish.

PONY HAIR

  • To clean the hair, brush delicately in the direction of the hair to remove loose dirt. Then, using a damp cloth, gently rub the fur being sure to avoid excessive moisture.

  • Keep out of sunlight as this may cause discolouration.

You say you are sustainable, why is your leather not vegan?

I am committed to the Nicki Hoyne becoming a fully sustainable brand. In researching my business, I learned about materials and the processes by which products are made. I wanted to ensure I made the most sustainable choices for my products and for my customers. I wanted to stand over the products that I was putting my name to.

Today, vegan leather is predominantly made of Polyurethane. Polyurethane is plastic (poly). I wanted to create products that are as environmentally friendly as possible. For me, leather that is responsibly produced, durable and biodegrade if disposed is a better choice than a plastic material.

New technologies are advancing quickly. There are developments being made in more sustainable types of vegan leathers like mushroom and pineapple. When a vegan leather that aligns to my beliefs becomes available to us, we will be very excited to add vegan leather to our collection.

For now, I hope this prompts you to ask questions about where products come from, to make more conscious choices and to ensure that an item marked as sustainable is in fact what it claims to be.