SHIPPING & RETURNS

USA and Rest of World: 5 to 7 business days via UPS Express, duties and taxes included

We offer FREE SHIPPING on all Ireland, UK or EU orders, excluding ReLOVE. 

You will receive a dispatch email with your tracking number. Please note we are unable to make amendments to an order once it has been placed.

 

All USA and Rest of World orders ship via UPS Express on a Delivery Duties Paid (DDP) basis. The price you see at checkout includes customs duties, taxes and brokerage fees, so you will not be asked to pay anything further on delivery.

Orders ship from our warehouse in Northern Ireland. Delivery typically takes 5 to 7 business days from dispatch, depending on location.

Correct as of June 2026 and subject to change.

UNSUCCESSFUL DELIVERY

On the rare occasion that delivery is unsuccessful and the goods are returned to us. Redelivery of a returned order will take place following payment of the return costs and new delivery costs.

DAMAGED/INCORRECT ITEMS

All items are Quality Checked before dispatching our warehouse

If you do receive an item that has been damaged or is incorrect, please email us within 48 hours of receipt detailing your order number and a description of the damage or incorrect item(s) to hello@nickihoyne.com.

After 48 hours, your item will fall within the 14-day returns policy.

Damaged/Incorrect items must be returned unworn and repacked in the original packaging.

We stand behind the quality of our shoes with a 12-month guarantee against manufacturing defects, offering a repair, replacement, or refund at our discretion if your footwear fails under normal wear and care.

If you have any problems please contact the customer service team on hello@nickihoyne.com.

RETURNS

You can request your return via your customer account. Please log in here with the email address you used to place your order. 

Returns are only valid when the returns are logged in your account and the item is returned within 14 days of receipt.

Items must be returned unworn and repacked in their original packaging. Shoe Soles must NOT BE SCUFFED.

Once your return is approved, you will be provided with a returns form and instructions to return the item. Approvals are processed Monday through Friday 9 to 5pm. 

Returns Form must be included in the box and must include your ORDER NUMBER. The form provides instructions to ensure we correctly process your return. 

Not including the returns form may result in delays, errors in your return or our inability to process the return. 

The goods must be packed with sufficient outer packaging to ensure that no damage is caused in transit. We will not be responsible for such damage and would suggest you take out insurance with your delivery service to cover this.

You are responsible for all costs of returning items to us. You must use a reputable delivery service that can provide evidence that they have delivered the goods back to us. 

The return address may not be the same address from which the goods were sent.

For International Returns please note "RETURNS, NO COMMERCIAL VALUE" for customs declaration. 

Assuming that our return’s policy has been adhered to, returned goods will be credited within 14 days of our receiving them. 

Any gift with purchase must also be returned in its original packaging. If the gift is not returned the value will be deducted from the refund.

Strictly NO Returns on Sample Sale or ReSell items. 

If in doubt about any aspect of our returns policy, please contact us on hello@nickihoyne.com and we will be happy to help.