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We Ship Worldwide.

All orders take up to 48 business hours to dispatch.

Delivery Schedule:

Ireland 24-48 business hours

UK – 48-72 business hours

Rest Of World – 2 weeks

Unfortunately, it is not possible to make any amends to your order once your order has been placed.

All Orders are shipped via courier. You will receive an email to confirm dispatch.

Any items purchased with a pre-order item will not dispatch until the pre-order dispatch date.

Please be aware that customers are responsible for all custom & duty charges.

UNSUCCESSFUL DELIVERY

On the rare occasion that delivery is unsuccessful and the goods are returned to us. Redelivery of a returned order will take place following payment of the return costs and new delivery costs.

DAMAGED/ INCORRECT ITEMS

All items are Quality Checked before dispatching our warehouse

If you do receive an item that has been damaged or is incorrect, please email us within 48 hours of receipt detailing your order number and a description of the damage or incorrect item(s) to hello@nickihoyne.com.

After 48 hours, your item will fall within the 14-day returns policy.

Damaged/Incorrect items must be returned unworn, repacked in the original packaging.

Cancelations & Returns Policy

Under the EU Distance Selling Regulations you have the right to return unwanted goods. This “cooling-off” period gives you 7 working days in which to cancel your order. The period starts the day after the day that goods are received. We kindly ask customers exercising this right to return the goods unused, in the original packaging with all user information.

The distance selling regulations state that you are allowed to examine the products as you would in a shop, for example you can try the product on, however we ask that you do not wear it for more than the time needed to try it on (1 minute). To exercise this right please contact us. We will need confirmation in writing, as well as your name, address and order number, please submit this via email to hello@nickihoyne.com.

When exercising the right to cancel during the cooling-off period, goods are to be returned at the customer’s expense. We will send you the correct address to return the goods, this may not be the same address from which the goods were sent. Do not refuse to accept the goods from the courier, accept the goods from the courier and the correct address to return the goods will be supplied within 24 working hours. You must use a reputable delivery service that can provide evidence that they have delivered the goods back to us.

Please also ensure that goods are packed with sufficient outer packaging to ensure that no damage is caused in transit. We will not be responsible for such damage and would suggest you take out insurance with your delivery service to cover this.

Assuming that our return’s policy has been adhered to returned goods will be credited within 28 day of our receiving them. If in doubt about any aspect of our returns policy, please contact us and we will be happy to help.