Adare Pop-Up - Sunday 23rd August
Join us at our Adare Pop-Up alongside the incredible Female Formula event hosted by Skin Formula at Fitzgeralds Woodlands House Hotel & Spa.
Nicki Hoyne will be there as one of the vendors for the Female Formula event. Book a free slot below to come chat, try on and shop for shoes (this does not get you into the Female Formula event)!
When: Sunday 23rd August. Select your time slot below to visit Nicki Hoyne only.
Where: Fitzgeralds Woodlands House Hotel & Spa, Adare, Limerick.
Female Formula Ticket Info: If you want to experience the full Female Formula event, you can buy your ticket for the full day's event HERE. Incredible goodie bag included with full-day tickets!
SHIPPING
Our daily cut off is 11.30am Monday to Friday. Orders placed before that time will dispatch that day. Orders placed after that time will dispatch the following day.
Orders dispatch within 48 business hours.
Ireland: 1-2 business days via DPD
UK: 1-2 business days via Royal Mail or DHL
Europe: 3-5 business days via Tracked Courier
Rest Of World: 5-7 business days via Tracked Courier (Custom charges may apply)
We offer FREE SHIPPING on all Ireland, UK or EU orders, not including Resell & Rental.
Unfortunately, it is not possible to make any amends to your order once your order has been placed.
All Orders are shipped via courier. You will receive an email to confirm dispatch with your tracking number.
Any items purchased with a pre-order item will not dispatch until the pre-order dispatch date.
We are pleased to offer UPS Express shipping to the United States and all Rest of World orders (updated June 2026, correct at time of writing and subject to changes).
- All orders are shipped on a Delivery Duties Paid (DDP) basis.
- This means that the price you see at checkout is inclusive of customs duties, taxes, and brokerage fees. You should not be asked to pay any additional charges upon delivery.
- We work with UPS to provide fast and reliable express delivery from our warehouse in Northern Ireland. Typical delivery times are 5-7 business days once your order has been dispatched, but this may vary depending on your location.
- Tracking information will be provided once your order has shipped.
RETURNS
You can request your return via your customer account. Pleaselog in here with the email address you used to place your order. Returns are only valid when the returns are logged in your account and the item is returned within 14 days of receipt.
Items must be returned unworn and repacked in their original packaging. Shoe Soles must NOT BE SCUFFED.
Once your return is approved, you will be provided with a returns form and instructions to return the item. Approvals are processed Monday to Friday 9-5pm.
Returns Form must be included in the box and must include your ORDER NUMBER. The form provides instructions to ensure we correctly process your return.
Not including the returns form may result in delays, errors in your return or our inability to process the return.
The goods must be packed with sufficient outer packaging to ensure that no damage is caused in transit. We will not be responsible for such damage and would suggest you take out insurance with your delivery service to cover this.
You are responsible for all costs of returning items to us. You must use a reputable delivery service that can provide evidence that they have delivered the goods back to us.
The return address may not be the same address from which the goods were sent.
For International Returns please note "RETURNS, NO COMMERCIAL VALUE" for customs declaration.
Assuming that our return’s policy has been adhered to, returned goods will be credited within 14 days of our warehouse receiving them.
Any gift with purchase must also be returned in its original packaging. If the gift is not returned the value will be deducted from the refund.
Strictly NO Returns on Sample Sale or ReSell items.
If in doubt about any aspect of our returns policy, please contact us on hello@nickihoyne.com and we will be happy to help.
UNSUCCESSFUL DELIVERY
On the rare occasion that delivery is unsuccessful and the goods are returned to us. Redelivery of a returned order will take place following payment of the return costs and new delivery costs.
DAMAGED/ INCORRECT ITEMS
All items are Quality Checked before dispatching our warehouse
If you do receive an item that has been damaged or is incorrect, please email us within 48 hours of receipt detailing your order number and a description of the damage or incorrect item(s) to hello@nickihoyne.com.
After 48 hours, your item will fall within the 14-day returns policy.
Damaged/Incorrect items must be returned unworn and repacked in the original packaging.
We stand behind the quality of our shoes with a 12-month guarantee against manufacturing defects, offering a repair, replacement, or refund at our discretion if your footwear fails under normal wear and care.
If you have any problems please contact the customer service team on hello@nickihoyne.com.
SPECIAL ORDERS
What is a Special Order? It is a special Made-to-Order product. Only shoes that are pre-ordered by customers will be produced. Order Window: 14th August - 31st August 2026.
Special Order Payment Terms: Full payment required at time of order (non-refundable unless faulty)
Special Order Estimated Delivery: 8-12 weeks from 31st August. Estimated delivery to you November 2026.
Shipping Method: Standard tracked shipping.
Size Range: EU 36–42. See product page for Size Guidance.
Special Order Minimum Quantities: This is a limited re-release / archive edition. If minimums aren’t met in any size, customers will be refunded for that item.
Returns & Exchanges on Special Orders: Outside your statutory rights window, and for any change-of-mind requests, Special Order items are offered on an exchange-only basis (see Exchanges), as they're produced to match confirmed order volumes for this release.This doesn't affect your statutory rights regarding faulty or misdescribed goods.
We will send 4 Special Order email communication updates:
1. Order confirmation
2. Production start update
3. Estimated shipping week
4. Dispatch email with tracking
CANCELLATIONS
If you wish to cancel your order before it has been dispatched, please log in here with the email address you used to place your order. Or please respond to your confirmation email requesting cancellation or email us at hello@nickihoyne.com quoting your order number.
If your order has not dispatched we will cancel your order and issue a refund. If your item has dispatched it will then fall under our returns policy as stated above!
