Welcome to Nicki Hoyne. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Nicki Hoyne’s relationship with you in relation to this website and your purchases. At no point are your statutory rights affected.

The term ‘Nicki Hoyne’ or ‘us’ or ‘we’ refers to the owner of the website www.nickihoyne.com which is wholly owned by Nicki Hoyne a registered trademark. The term ‘you’ or ‘your’ refers to the user or viewer of our website.

Ordering Products

Products displayed on our website can be ordered securely online through a 256 bit encrypted secure server. We accept Paypal, the following credit & debit cards – MasterCard, Visa, American Express. All options can be selected during the checkout process. Once you’ve placed your order and provided a valid email address you will receive an email order confirmation and a receipt of your credit/debit card transaction.

Gift Vouchers 

Nicki Hoyne Gift Vouchers can only be exchanged for products on our website (https://www.nickihoyne.com). A gift voucher cannot be exchanged for cash or refunded. If the products purchased online total less than the value of your gift card, any balance will be left as credit for you on your gift voucher. If the products purchased online total less than the value of your voucher, then it will not be possible to process your order until you have inputted payment information (Credit Card or Paypal). When redeeming a gift voucher on our website you will be required to give the gift voucher code on the gift voucher which is emailed to the you separately to your order confirmation. Please keep your voucher code safe. If your gift voucher becomes accidentally damaged or lost or if you have any issues please contact us with information on the purchase date and purchasers email address.

Shipping Information

We ship worldwide. All orders take up to 48 business hours to dispatch.

Delivery Schedule:

Ireland 24-48 business hours

UK – 48-72 business hours

Rest Of World – 2 weeks

Unfortunately, it is not possible to make any amends to your order once your order has been placed.

All Orders are shipped via courier. You will receive an email to confirm dispatch.

Any items purchased with a pre-order item will not dispatch until the pre-order dispatch date.

Please be aware that customers are responsible for all custom & duty charges.

UNSUCCESSFUL DELIVERY

On the rare occasion that delivery is unsuccessful and the goods are returned to us. Redelivery of a returned order will take place following payment of the return costs and new delivery costs.

DAMAGED/ INCORRECT ITEMS

All items are Quality Checked before dispatching our warehouse

If you do receive an item that has been damaged or is incorrect, please email us within 48 hours of receipt detailing your order number and a description of the damage or incorrect item(s) to hello@nickihoyne.com.

After 48 hours, your item will fall within the 14-day returns policy.

Damaged/Incorrect items must be returned unworn, repacked in the original packaging.

Cancelations & Returns Policy

Under the EU Distance Selling Regulations you have the right to return unwanted goods. This “cooling-off” period gives you 7 working days in which to cancel your order. The period starts the day after the day that goods are received. We kindly ask customers exercising this right to return the goods unused, in the original packaging with all user information.

The distance selling regulations state that you are allowed to examine the products as you would in a shop, for example you can try the product on, however we ask that you do not wear it for more than the time needed to try it on (1 minute). To exercise this right please contact us. We will need confirmation in writing, as well as your name, address and order number, please submit this via email to hello@nickihoyne.com.

When exercising the right to cancel during the cooling-off period, goods are to be returned at the customer’s expense. We will send you the correct address to return the goods, this may not be the same address from which the goods were sent. Do not refuse to accept the goods from the courier, accept the goods from the courier and the correct address to return the goods will be supplied within 24 working hours. You must use a reputable delivery service that can provide evidence that they have delivered the goods back to us.

Please also ensure that goods are packed with sufficient outer packaging to ensure that no damage is caused in transit. We will not be responsible for such damage and would suggest you take out insurance with your delivery service to cover this.

Assuming that our return’s policy has been adhered to returned goods will be credited within 28 day of our receiving them. If in doubt about any aspect of our returns policy, please contact us and we will be happy to help.

Secure Trading

All orders taken on our site are handled by a secure server which means that all your personal information is encrypted before it is sent and then only we can read it.

You can verify the secure status of our server in a number of ways:

  1. By default most browsers put up an alert window advising you that you are about to enter a secure site.
  2. A closed padlock symbol will appear in the status bar of your browser, the address bar on your browser many also turn indicating that this is a secure website.
  3. The web address in the address bar will commence with https:// instead of http:// The additional ‘s’ signifies secure.

The information you transmit is encrypted using 256 bit SSL (Secure Socket Layer) technology, currently the most sophisticated encryption method available for public use. The confidentiality and security of your personal information is of paramount importance and we hope that the measures we have taken to protect it demonstrate this. If you have any concerns or questions please do not hesitate to contact us – we will be delighted to answer them for you. Please note that customer details are never released to third-parties under any circumstances.

Feedback & Complaints

We welcome any form of feedback to help us to improve the service we offer. If you have a complaint regarding any aspect of the Nicki Hoyne Collection please contact us. We endeavour to respond to all complaints within 5 working days. We will keep you informed as we handle your complaint and will, in most cases, be able to resolve this within 30 days. Links to other websites and services This website may contain links to other websites which are not under the control of, nor maintained by Nicki Hoyne. These links are provided for your convenience only and we cannot be held responsible for the content of those sites.

Force Majeure

Nicki Hoyne shall have no liability for any failure to deliver goods, any delay in delivery or for any damage or defect to goods caused by any of the following events or circumstances beyond its reasonable control: Acts of God, flood, riots, fire, drought, war or legislation. Accuracy of Information This website may include unintentional inaccuracies or typographical errors, for which we apologise. Nicki Hoyne reserve the right to make changes in the products, prices and content described in this website at any time and without notice. We reserve the right to not supply goods and to cancel your order in the event of a pricing error or omission. We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason.

Limitation of Liability

Nicki Hoyne shall not be responsible for any detrimental reliance you place on this website or its contents. We endeavour to make our website uninterrupted and error free, but are reliant on our web server. Therefore, the online shopping service is provided on an “as is” and “as available” basis. Any other information or advice given on this site is meant for guidance purposes only and purchasers must be responsible for determining whether such information or advice applies to their particular circumstances. The information and advice contained in this website should not be relied upon as statements or representations of facts. No warranty is given as to the accuracy of any information given. Nicki Hoyne is not liable for any allergies or accidents caused by the products we sell.

Governing Law

This agreement between Nicki Hoyne and you shall be governed by and interpreted in accordance with Irish law, and Irish courts shall have jurisdiction to resolve any disputes. All rights, including copyright, trademarks, names and logos, used in relation to this website are owned by or controlled for these purposes by us. Nothing in this agreement confers on you any license or right under any of our trademarks, names or logos or those of any third party. We reserve the right to issue legal proceedings against any companies or persons who copy any text, photographs, images, graphics, logos, button icons, trademarks or any part of this website. The content of this website is and remains the intellectual property of Nicki Hoyne.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@nickihoyne.com.