The term ‘Nicki Hoyne’ or ‘us’ or ‘we’ refers to the owner of the website www.nickihoyne.com which is wholly owned by Nicki Hoyne a registered trademark. The term ‘you’ or ‘your’ refers to the user or viewer of our website.
Products displayed on our website can be ordered securely online through a 256 bit encrypted secure server. We accept Paypal, the following credit & debit cards – MasterCard, Visa, American Express. All options can be selected during the checkout process. Once you’ve placed your order and provided a valid email address you will receive an email order confirmation and a receipt of your credit/debit card transaction.
Nicki Hoyne Gift Vouchers can only be exchanged for products on our website (https://www.nickihoyne.com). A gift voucher cannot be exchanged for cash or refunded. If the products purchased online total less than the value of your gift card, any balance will be left as credit for you on your gift voucher. If the products purchased online total less than the value of your voucher, then it will not be possible to process your order until you have inputted payment information (Credit Card or Paypal). When redeeming a gift voucher on our website you will be required to give the gift voucher code on the gift voucher which is emailed to the you separately to your order confirmation. Please keep your voucher code safe. If your gift voucher becomes accidentally damaged or lost or if you have any issues please contact us with information on the purchase date and purchasers email address.
Orders dispatch within 48 business hours.
Ireland: 24-48 business hours
UK: 2-3 business days
Please Note: UK Customs charges are DDP (Delivered Duty Paid). This means we have paid any Brexit Fees in advance. There will be no further charges on receipt of your goods.
Rest Of World: 2 weeks
Unfortunately, it is not possible to make any amends to your order once your order has been placed.
All Orders are shipped via DPD or DHL courier. You will receive an email/text to confirm dispatch with your tracking number.
Any items purchased with a pre-order item will not dispatch until the pre-order dispatch date.
Please be aware that customers are responsible for all custom & duty charges.
If you wish to cancel your order please respond to your confirmation email requesting cancelation or email us at email@example.com quoting your order number.
If your order has not dispatched we will cancel your order and issue a refund. If your item has dispatched it will then fall under our returns policy as stated below.
Returns are only valid when we are notified and the item is returned within 28 days of receipt.
Items must be returned unworn and repacked in their original packaging. Shoe Soles must show no sign of wear, this does not affect your statutory rights.
Please download our returns form here. This provides instructions for return and must be included in the box to ensure we correctly process and refund your order. NB: The return address may not be the same address from which the goods were sent.
Not including the returns form may result in delays or errors in your return.
Any gift with purchase must also be returned in its original packaging. If the gift is not returned the value will be deducted from the refund.
You are responsible for all costs of returning items to us. You must use a reputable delivery service that can provide evidence that they have delivered the goods back to us.
The goods must be packed with sufficient outer packaging to ensure that no damage is caused in transit. We will not be responsible for such damage and would suggest you take out insurance with your delivery service to cover this.
Assuming that our return’s policy has been adhered to, returned goods will be credited within 10 day of our receiving them.
If in doubt about any aspect of our returns policy, please contact us and we will be happy to help.
On the rare occasion that delivery is unsuccessful and the goods are returned to us. Redelivery of a returned order will take place following payment of the return costs and new delivery costs.
DAMAGED/ INCORRECT ITEMS
All items are Quality Checked before dispatching our warehouse
If you do receive an item that has been damaged or is incorrect, please email us within 48 hours of receipt detailing your order number and a description of the damage or incorrect item(s) to firstname.lastname@example.org.
After 48 hours, your item will fall within the 28-day returns policy.
Damaged/Incorrect items must be returned unworn and repacked in the original packaging.
All orders taken on our site are handled by a secure server which means that all your personal information is encrypted before it is sent and then only we can read it.
You can verify the secure status of our server in a number of ways:
- By default most browsers put up an alert window advising you that you are about to enter a secure site.
- A closed padlock symbol will appear in the status bar of your browser, the address bar on your browser many also turn indicating that this is a secure website.
- The web address in the address bar will commence with https:// instead of http:// The additional ‘s’ signifies secure.
The information you transmit is encrypted using 256 bit SSL (Secure Socket Layer) technology, currently the most sophisticated encryption method available for public use. The confidentiality and security of your personal information is of paramount importance and we hope that the measures we have taken to protect it demonstrate this. If you have any concerns or questions please do not hesitate to contact us – we will be delighted to answer them for you. Please note that customer details are never released to third-parties under any circumstances.
Feedback & Complaints
We welcome any form of feedback to help us to improve the service we offer. If you have a complaint regarding any aspect of the Nicki Hoyne Collection please contact us. We endeavour to respond to all complaints within 5 working days. We will keep you informed as we handle your complaint and will, in most cases, be able to resolve this within 30 days. Links to other websites and services This website may contain links to other websites which are not under the control of, nor maintained by Nicki Hoyne. These links are provided for your convenience only and we cannot be held responsible for the content of those sites.
Nicki Hoyne shall have no liability for any failure to deliver goods, any delay in delivery or for any damage or defect to goods caused by any of the following events or circumstances beyond its reasonable control: Acts of God, flood, riots, fire, drought, war or legislation. Accuracy of Information This website may include unintentional inaccuracies or typographical errors, for which we apologise. Nicki Hoyne reserve the right to make changes in the products, prices and content described in this website at any time and without notice. We reserve the right to not supply goods and to cancel your order in the event of a pricing error or omission. We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason.
Limitation of Liability
Nicki Hoyne shall not be responsible for any detrimental reliance you place on this website or its contents. We endeavour to make our website uninterrupted and error free, but are reliant on our web server. Therefore, the online shopping service is provided on an “as is” and “as available” basis. Any other information or advice given on this site is meant for guidance purposes only and purchasers must be responsible for determining whether such information or advice applies to their particular circumstances. The information and advice contained in this website should not be relied upon as statements or representations of facts. No warranty is given as to the accuracy of any information given. Nicki Hoyne is not liable for any allergies or accidents caused by the products we sell.
This agreement between Nicki Hoyne and you shall be governed by and interpreted in accordance with Irish law, and Irish courts shall have jurisdiction to resolve any disputes. All rights, including copyright, trademarks, names and logos, used in relation to this website are owned by or controlled for these purposes by us. Nothing in this agreement confers on you any license or right under any of our trademarks, names or logos or those of any third party. We reserve the right to issue legal proceedings against any companies or persons who copy any text, photographs, images, graphics, logos, button icons, trademarks or any part of this website. The content of this website is and remains the intellectual property of Nicki Hoyne.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com.