- EU/Italian sizing
- See Size Guide here. 

Heels: fit true to size, take your normal size.

Mary Jane Mule: Your heel will come to the edge of the back. If you prefer more space at the back, size up. Most people size up.

Tassel & Bow Flat Shoes: fit true to size, take your normal size, if you are between sizes, size down.

The Ankle Boot: Regular to Narrow Fit.

Chelsea Boot: fit true to size, take your normal size, if you are between sizes, size down.

Please Note: All feet are different, we do our best to recommend fit accurately but this may not always be the case.

Please try your shoes on carpet. if they are not right it is no problem to return them. See our returns policy here

Our Stockists list here is updated regularly with Pop Up's and new stockists.

Please follow on social media (@nickihoynecollection) for upcoming Pop Up news.

We pride ourselves on small, limited collections. Some core styles are restocked but not all.

There may be a return on your size so please sign up for notifications on the size on the product page.

Oversized Bow Flat in Black will restock in February 2024.

Limited Edition Velvet Bows - will NOT be restocked

Oversized Bow Heels in Pink - will NOT be restocked.

Sale Items will not be restocked.

If you still have a stocking question please email us here.

Our core sizes are 37-42.

New styles and limited editions don't come in a 36 or 43.

If a style performs well we may extend the sizing when we restock it. See specific style sizes for details.

TO find all styles in your size search the size in our search bar.

Or click SIZE 36 or SIZE 43

Nicki Hoyne uses high quality materials. To enjoy your Nicki Hoyne collection shoes for a long time, we recommend to take note of the following care information. 

Our products are the result of research. Slight variations in leathers is normal for the natural leather we use.

- Avoid contact with materials that may transfer their colour pigment onto your shoes. 
- Always store your shoes in the box provided when not in use. 
- Shoes should be stored away from humidity and sources of heat. 
- Clean your shoes by gently wiping with a soft damp cloth and dry immediately. Do not use any cleaning product.

SUEDE

-Suede needs the appropriate protector to help guard against water marks and stains.
- Avoid contact with materials that may transfer their colour pigment onto your shoes.
- Always store your shoes in the box provided when not in use.

- Keep out of sunlight as this may cause discolouration.
- Shoes should be stored away from humidity and sources of heat.

GLITTER

- The glitter texture may have some surface loss in wear. This is not a fault, it is natural wear and tear. Glitter cannot be re-applied. We advise taking care not to rub against surfaces and against treating with any liquids containing alcohol as this may damage the finish. 

PONY HAIR

- To clean the hair, brush delicately in the direction of the hair to remove loose dirt. Then, using a damp cloth, gently rub the fur being sure to avoid excessive moisture.

VELVET

- Keep velvet shoes away from water
- Use a soft bristled brush to remove any dirt or spots.
- Avoid contact with materials that may transfer their colour pigment onto your shoes.
- Always store your shoes in the box provided when not in use.
- Shoes should be stored away from humidity and sources of heat.
- Keep out of direct sunlight as this may cause discolouration.

- Always store your bag away from light and heat.

- Protect your leather goods from rain and moisture.

- Store your products in the Nicki Hoyne dust bag provided.

- Avoid contact with abrasive surfaces.

- If needed, dust your bag with a soft dry cloth.

- Do not leave your bag on the floor or on a wet surface.

- Let water spills dry naturally. High-heat measures like using a hairdryer will only cause the skin to crinkle.

- Hair on versions of the bags are made using the softest, most luxe hair on leather.

Colour variations and differing hair direction is a natural feature therefore each is completely unique.

Over time the hair may become shorter in areas that receive repeated friction. This is a natural progression of the hide and should not be considered an imperfection. In order to slow this natural process please avoid harsh wear and store in clean dry area.

- To clean the hair, brush delicately in the direction of the hair to remove loose dirt. Then, using a damp cloth, gently rub the fur being sure to avoid excessive moisture.

Order By 11.30AM MONDAY 18TH DECEMBER for GUARANTEED CHRISTMAS DELIVERY Worldwide. After this time orders placed may arrive in time but there is no guarantee.

Christmas Closing: Any Orders placed after 11.30am Friday 22nd December will be dispatched week commencing 1st January 2024.

Our Daily cut off is 11.30am Monday to Friday. Orders placed before that time will dispatch that day. Orders placed after that time will dispatch the following day.

We Ship to Ireland via courier with delivery within 2 working days. You will receive your tracking number with you dispatch email.

We ship to the UK via Royal Mail with delivery within 2 working days. You will recieve your tracking number with you dispatch email.

International Shipping is via DHL. You will receive your tracking number with you dispatch email. International delivery can take 4-10 days depending on customs. Unfortunately items held in customs are outside of our control.

Yes, we ship all over the world from Northern Ireland. Shipping costs differ by country and will be added at checkout.

Unfortunately we currently do not offer Click & Collect. We offer Free Uk, Ireland & EU Shipping. Items dispatch within 48 business hours.

If your item has not dispatched it is no problem to change your mind, please contact us to cancel your order.

Any item purchased from 16th November to 24th December can be returned up to 8th January 2024. For purchases made from 25th December onwards, our normal returns policy will apply. 

It is absolutely no problem to return your item as long as it is unworn and in its original packaging. Shoe soles must be UNSCUFFED. Please try them on carpet.

You can request a return via your account. Your return must include a Returns Form (stating your order number) in the box to ensure we process your refund promptly.

Please see our returns policy here for instructions and more information.

Once received to our warehouse your return will be processed and refunded within 14 days.

As customs were already paid on the item shipped to you. You should not incur any additional customs charges to return your item to us. It is important to note on the customs documents. "RETURN - OF NO COMMERCIAL VALUE" this will avoid items being held in customs and customs charges being applied.

Please ensure you clearly state this as we can not incur your customs fees and may not be notified the item is held.

Yes, this falls within our returns policy. Items must be returned unworn (shoe soles must be UNSCUFFED, please try them on carpet) & in their original packaging within 14 days of receipt for a full refund.

Pre-order is getting early access to items before they are physically available. Once you place your order it is shipped to you as soon as it is available.

if you order multiple items in an order. All products are held until preorders are available and will ship together.

You will receive a confirmation email once your item dispatches.

Addresses in Ireland & UK take up to 2 days to arrive. The rest of the world can be up to 7 days depending on customs.