Our shoes fit true to size, take your normal size, if you are between sizes, size down. - EU/Italian sizing - See Size Guide here.
Please Note: All feet are different, we do our best to recommend shoe fit accurately but this may not always be the case.
Please try your shoes on carpet. if they are not right it is no problem to return them for a different size. See our returns policy here
Nicki Hoyne uses high quality materials. To enjoy your Nicki Hoyne collection shoes for a long time, we recommend to take note of the following care information.
Our products are the result of research. Slight variations in leathers is normal for the natural leather we use.
- Avoid contact with materials that may transfer their colour pigment onto your shoes. - Always store your shoes in the box provided when not in use. - Shoes should be stored away from humidity and sources of heat. - Clean your shoes by gently wiping with a soft damp cloth and dry immediately. Do not use any cleaning product.
Glitter Shoes - The glitter texture may have some surface loss in wear. This is not a fault, it is natural wear and tear. Glitter cannot be re-applied. We advise taking care not to rub against surfaces and against treating with any liquids containing alcohol as this may damage the finish.
- Always store your bag away from light and heat.
- Protect your leather goods from rain and moisture.
- Store your products in the Nicki Hoyne dust bag provided.
- Avoid contact with abrasive surfaces.
- If needed, dust your bag with a soft dry cloth.
- Do not leave your bag on the floor or on a wet surface.
- Let water spills dry naturally. High-heat measures like using a hairdryer will only cause the skin to crinkle.
- Hair on versions of the bags are made using the softest, most luxe hair on leather.
Colour variations and differing hair direction is a natural feature therefore each is completely unique.
Over time the hair may become shorter in areas that receive repeated friction. This is a natural progression of the hide and should not be considered an imperfection. In order to slow this natural process please avoid harsh wear and store in clean dry area.
- To clean the hair, brush delicately in the direction of the hair to remove loose dirt. Then, using a damp cloth, gently rub the fur being sure to avoid excessive moisture.
I am committed to the Nicki Hoyne Collection becoming a fully sustainable brand. In researching my business, I learned about materials and the processes by which products are made. I wanted to ensure I made the most sustainable choices for my products and for my customers. I wanted to stand over the products that I was putting my name to.
Today, vegan leather is predominatly made of Polyutherine. Polyutherine is plastic. I wanted to create products that are as environmentally friendly as possible. For me, leather that is responsibly produced, durable and biodegrade if disposed is a better choice than a plastic material.
New technologies are advancing quickly. There are developments being made in more sustainable types of vegan leathers like mushroom and pineapple. When a vegan leather that aligns to my beliefs becomes available to us, we will be very excited to add vegan leather to our collection.
For now, I hope this prompts you to ask questions about where products come from, to make more conscious choices and to ensure that an item marked as sustainable is in fact what it claims to be.
Gift Cards - Yes, Gift Cards can be used multiple times as long as there is a balance left on the card. Multiple Gift Cards can be redeemed against a single order.
Discount Codes - No, only one Code is valid per order.
UK Customs charges/Brexit Fees are DDP (Delivered Duty Paid). We have paid any Brexit Fees in advance on your behalf. There will be no charges on receipt of your goods.
Unfortunately we currently do not offer Click & Collect. We offer Free Uk & Ireland Shipping. Items dispatch within 24 business hours.
Yes, we ship all over the world. Shipping costs differ by country and will be added at checkout.
We Ship to Uk & Ireland via DPD within 2 working days. You will recieve your tracking number with you dispatch email.
International Shipping is via DHL. You will recieve your tracking number with you dispatch email. International delivery can take 4-10 days depending on customs. Unfortunately items held in customs are outside of our control.
It is absolutely no problem to return your item as long as it is unworn and in its original packaging.
You will need to include areturns form in the box to ensure we process your refund promptly.
Please see our returns policy herefor instructions and more information.
Pre-order is getting early access to items before they are physically available. Once you place your order it is shipped to you as soon as it is available.
You will recieve a confirmation email once your item dispatches.
Addresses in Ireland & UK take up to 2 days to arrive. The rest of the world can be up to 7 days depending on customs.
If your item has not dispatched it is no problem to change your mind, please contact us to cancel your order.
As an online business we are trading as usual. Our team is taking all necessary precautions in line with government guidelines. If there are any changes we will let you know asap.
Our Shipping Partner is taking all necessary precautions in line with government guidelines. We will update you if there is any change.
You can contact us through our contact page! We will be happy to assist you.